This is still being sorted out; so if you put this up on your BLOG, I would appreciate it if you would NOT put my name on it.
A number of retirees are having difficulty with Hewitt and the 2009 LANL Health Insurance Plans. Those of us who are located outside the United Health Care (UHC) service area and are currently covered by the "Options PPO Out-of-Area" plan are being told we cannot get this plan for 2009 Every year, Hewitt has tried to move us to the "Options PPO National" plan which has twice the deductible and vastly higher copays for services obtained outside of the UHC service area. In the past, Hewitt would 'research' the eligibility for us and put us back on the Out-of-Area plan. This year, Hewitt refuses to put anyone back on the Out-of-Area plan saying that it is no longer available. Of course, LANL Benefits says that it is available for the eligible and the plan appears on the literature mailed to retirees by LANL and the LANL web pages.
Dealing with Hewitt on this matter is frustrating, time consuming, and of no avail. They string along callers saying they will call back in 2 days or 5 days which truncates the retiree's available time in Open Enrollment. They have apparently misled some retirees claiming that the National plan has the same deductible and copays for out of area services. In other cases, within a few sentences, they have alternately blamed LANL and UHC for the unavailability of the plan.
The bottom line is that the "Options PPO Out-of-Area" plan is advertised as available by LANL and should be available to those of us who are outside the UHC service area. We currently understand that between 100 and 200 retirees have been moved from the Out-of-Area plan to the National plan by Hewitt, and that Hewitt cannot or will not put us back on the proper plan which we all currently have. Hewitt claims that only LANL Benefits may make this change. We are currently trying to resolve this matter with LANL Benefits at 877-667-1806. So far we have not been successful in getting LANL to intervene. I can let you know if we get a resolution.
Thanks Anonymous. We have a reader in HR who helps with these issues. Greg, help!