Cascading results helps ensure actionThe results of the Lab's 2009 Employee Engagement Survey are in, and the sharing begins today. Nearly half of the 9,378 employees who were invited to complete the survey took part and provided Lab leadership with valuable feedback on a range of items, from security, communication, and safety to management, leadership, diversity, ethics, and job satisfaction.
First up to hear about the institutional results is the Laboratory's executive team (director, principal associate directors, and associate directors), who will be briefed today and begin action-planning discussions focused on addressing concerns identified in the survey.
Later, as part of the survey results rollout, most employees will hear about the results and subsequent action planning in discussions with their organizational managers.
Here's how the rollout will work. The executive team is briefed first and begins action-planning discussions. Next are division-level leaders, who will receive their briefings in early December and follow an action-planning process similar to that used by the executive team. The cascade will continue through January and February as division-level leaders go through the process with their respective management teams and employees, focusing on organization-specific survey results.
In March, after the cascading is complete, all Lab leaders will convene to discuss what has been done so far and continue working together on issues raised in the survey.
Why not share the results with everyone at the same time? To ensure that the results of the survey are understood and owned by all levels of leadership at the Lab and that subsequent action is taken on these results, senior management opted to cascade the information level by level by means of a process that includes discussion and action planning. This decision was influenced by the survey's lowest-ranked item: "I believe that action will be taken on the results of this survey." Only 17 percent of the 4,313 employees responding to this item indicated that they agreed or strongly agreed with the statement.
Although this statement was the lowest-rated item in the survey, employees did feel more positively about other issues, such as job satisfaction, safety and security, and compensation. For example, the following statements were rated among the top survey items:
- "I am committed to the success of the laboratory" (91 percent of respondents marked "agreed/strongly agreed"),
- "I know the proper channels for reporting concerns about security (94 percent of respondents marked "agreed/strongly agreed")
- "I am satisfied with my overall compensation, including benefits" (62 percent of respondents marked "agreed/strongly agree")
Is this ordinary spin or a graveyard spiral? Brief your executive team today. You know - the ones who don't read this blog (wink).